Our user support team encountered a new one today. They were in the process of imaging an XP computer to Windows 7 and it failed right near the beginning of the USMT task sequence action: ‘Running Action: Capture User State‘
To get to the bottom of it, I pressed F8 on the computer in question and copied the smsts.log file onto a usb stick which I then looked at in the Configuration Manager Trace Log tool. In there, highlighted nicely in red was the message: “USMT returned exit code (0x00000001a). Look USMT log file scanstate.log for detail error message.”
So I went back to the computer in question and then copied off scanstate.log. (The location of which could be found here: X:\WINDOWS\TEMP\SMSTSLog\scanstate.log) When I looked at this log, it showed a shed-load of error messages whilst trying to process a particular users profile.
I logged in to the computer in question, manually backed up the profile mentioned in the scanstate.log to usb storage, deleted the profile and then successfully re-imaged.