Error 0x8007001A when imaging with USMT in task sequence.

Our user support team encountered a new one today.  They were in the process of imaging an XP computer to Windows 7 and it failed right near the beginning of the USMT task sequence action:  ‘Running Action: Capture User State

error

 

To get to the bottom of it, I pressed F8 on the computer in question and copied the smsts.log file onto a usb stick which I then looked at in the Configuration Manager Trace Log tool.  In there, highlighted nicely in red was the message: “USMT returned exit code (0x00000001a).  Look USMT log file scanstate.log for detail error message.”

smsts

 

So I went back to the computer in question and then copied off scanstate.log. (The location of which could be found here:  X:\WINDOWS\TEMP\SMSTSLog\scanstate.log)  When I looked at this log, it showed a shed-load of error messages whilst trying to process a particular users profile.

scanstate

 

The solution:

I logged in to the computer in question, manually backed up the profile mentioned in the scanstate.log to usb storage, deleted the profile and then successfully re-imaged.

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